A User ID and Password are required for the Medical Access Portal (MAP).
To obtain a User ID and Password, please contact Information Systems at (509) 575-5011. Click here to download a Confidentiality Form.
HMA has a New Password reset utility!!!! You can now reset your own password using it.
· This will be the primary way to have your account reset. The I.S. department will ask you if you have used this web site prior to calling us for account resets.
The list below are systems that can be reset using this web portal. All systems use the same user name and password, when you reset your account using this web site it will reset it for the following systems
· Login to Computer desktop
· Patient Keeper (Mobile Clinical Results)
· Citrix Portal
(Please note: *PULSE does not reset with this tool. Please continue to open ServiceNow tickets or call the House supervisor if after I.T. hours.)
How to Access
Ø Computers outside of the hospitals or clinics. https://selfservice.hma.com
Ø From your mobile phone web browser https://selfservice.hma.com/m
You MUST login and Enroll PRIOR to your account being locked.